Once a conversation ends, it stays ended. If a contact was disqualified, or you stepped in and took over, Cloziq remembers, and the agent will not start a new sales conversation with that person on its own. That is usually exactly what you want.
But people change their minds. The prospect who was not ready in March comments on your reel in June. The conversation you took over got resolved, and now you would like the agent back on duty for next time. That is what Allow New Sales Conversation is for.
What it does
On the contact's profile, open the menu in the top corner and choose Allow New Sales Conversation. Cloziq asks you to confirm with a plain-language explanation: it clears this contact's previous conversation outcomes so the AI can engage them again. The next time they trigger one of your initiatives, the AI starts fresh.
Two things it deliberately does not do:
- It sends nothing. No DM goes out. The contact has no idea anything changed. You are just unlocking the door for their next comment, DM, or story reply to start a conversation like normal.
- It erases nothing. Past conversations and history stay on the contact exactly as they were.
One case to think twice about
If the contact is Disqualified because they asked you to stop messaging them, re-opening the door means your agent will talk to them again the next time they engage. They did ask you not to. Read the conversation before you unlock it. See When a prospect opts out.
When you'll see it
The option only appears when it would actually do something: the contact has an ended conversation holding them back, like a disqualification or an interruption. If someone just bought from you minutes ago, you will not see it yet; the wrap-up window after a purchase needs to finish first.
When to use it
- A disqualified prospect whose situation changed ("I got the budget approved!")
- A conversation you took over that is resolved, and you want the agent handling that person again going forward
- Someone from months ago you are re-running ads to and want the agent to greet fresh
Tips
- This unlocks the next trigger; it does not start a conversation by itself. If you want to reach out proactively, send them a DM yourself.
- If you were the last one talking to this contact (their status is Interrupted), allowing a new conversation also formally closes out your session with them, so the next trigger starts clean.