Why did my sales number go down when I didn't lose a sale?
Sales from testing your agent are no longer counted on your dashboard, the same way they are already left out of your other numbers. If your figure dropped slightly and nothing else changed, that is almost certainly why, and the new figure is the accurate one.
Separately, if you add up your per-channel sales and land under the workspace total, nothing is missing. A few sales cannot be tied to any one channel, usually because there was no conversation behind them. See Understanding your dashboard metrics.
Why don't my summary cards match the sales table?
They are measuring different things. The four summary cards always cover a rolling 30-day window, while the sales table follows whatever filters and date range you set. So the two will often show different totals on purpose.
What counts toward Revenue?
Confirmed sales made through Cloziq checkout, with partial refunds subtracted. Pending and fully refunded sales do not count toward revenue. A partially refunded sale still counts, minus the refunded portion.
How is Close Rate calculated?
It is your confirmed sales divided by every sales agent conversation that reached an ending in the last 30 days, including the ones that did not sell. That is what makes it useful: it tells you how often a real conversation turns into a sale, so a number well below 100% is normal and healthy.
Where do my payouts go?
Through Stripe. The Earnings page shows your available and processing balances, and the Manage button opens Stripe, where your payout schedule and bank details live. See Payouts and getting paid.
Do sales from my own external checkout show up here?
Cloziq tracks sales made through its own checkout. If you send buyers to an external checkout link instead, that money is handled in that system, so it will not appear in your Cloziq balances.
What is "Time Saved" based on?
An estimate: about 2 minutes for every message your agent replied to, 10 minutes per call booked, and 15 minutes per sale closed. It is a rough sense of the work your agents took off your plate, not an exact measurement.
I deleted some contacts. Did that change my numbers?
No, and that is deliberate. A deleted contact's conversations stay in your historical reporting as anonymous records, so your close rate and conversion rate do not jump when you tidy up your list. See Managing contacts and capacity.