If a connected account drops, your agents on that account stop sending and receiving until you reconnect. Nothing is lost, and the fix is usually a minute's work.
You will be told
Cloziq checks your connections every day rather than waiting for a real prospect's message to fail, so a dead channel gets caught the next morning at the latest.
When one drops you get an alert in the app, a push notification if you have push on, and an email titled "Your Cloziq agent has stopped. Reconnect to restart it". You do not need to be watching for this.
Reconnect the channel
If that was your only connected account, Cloziq takes you straight to the connect screen when you log in. You will not be able to reach the dashboard until a channel is connected, which is deliberate: there is nothing meaningful to show without one. Read the banner at the top, then reconnect from there.
If you have more than one account connected, the rest of Cloziq works normally:
- Open Manage Workspace from the sidebar.
- Find the channel and click Reconnect.
- Log in and approve the permissions again.
Either way, your agents, initiatives, contacts and history are untouched and pick straight back up.
See Reconnect or disconnect a channel for the full steps.
Why it happens
The connect screen tells you which of these it was, in plain language, right above the reconnect button.
- Instagram disconnected your account. Usually right after you change your Instagram password, or when Instagram resets your login for security reasons.
- Your connection expired. Instagram connections need renewing periodically and this one reached its expiry date.
Neither means anything is broken on your side, and neither loses any of your data. A brief network problem or a temporary Instagram outage does not disconnect you, so if you are seeing this, it is genuinely one of the two above.
While it's disconnected
Initiatives on that channel auto-pause and agents will not reply. Conversations already in progress simply wait. Once you reconnect, resume any paused initiatives from the Initiatives page and you are back in business.
Still stuck?
If reconnecting does not hold, or the same account keeps dropping, reach out from the chat and tell us which account it is.