If you cannot find what you need in these guides, we are happy to help directly. There are a couple of ways to reach us.
Chat with us in the app
The fastest way is the support chat right inside Cloziq. Open Help & Support from the sidebar to start a conversation with our team. We will see your message and reply there.
Email us
You can also email us at support@cloziq.com. It reaches the same team.
Found a bug? Report it in one click
For anything that looks broken, use the Report a Bug button, which sits next to Go to Support on every Settings tab. It opens a short form and automatically attaches an annotated screenshot and a replay of your last few seconds in the app, so we can see exactly what you saw without a long back-and-forth. It is the fastest way to get a bug in front of us with all the context attached.
Help us help you faster
Whatever way you reach out, a few details get us to an answer quickly:
- What you were trying to do.
- What you expected to happen, and what happened instead.
- The agent, initiative, offer, or contact involved, if it relates to one.
- Anything on screen, like an error message.
Before you reach out
Many issues have a quick fix you can do yourself. If something is not working, the General troubleshooting checklist is a fast five-point check that solves most problems in a minute.