If your Book Call agents are not offering times, or booking is failing, it usually comes back to your Calendly connection.
One reassuring thing first: the agent has its own safety net. If in-chat booking hits a snag mid-conversation, it falls back to sending your scheduling link, and if even that is not possible, it hands the conversation to you rather than leaving the prospect hanging. So a booking problem shows up in your Needs Human Intervention list, not as a silent lost lead. The fixes below stop it from happening again.
Calendly needs reconnecting
If Cloziq shows a prompt to Reconnect Calendly, a permission has lapsed. Booking links, in-chat booking, and event sync all need it.
Fix: open Settings, go to Integrations, and click Reconnect in the Calendar Booking section. See Connect Calendly for bookings.
An event type changed in Calendly
If you renamed or removed the event type an agent was using, the agent may have lost its booking option.
Fix: click Resync Event Types in the Calendar Booking section, then check the affected agent and pick a current event type. See Connect Calendly for bookings.
The agent was unpublished
When Calendly is disconnected, agents that rely on it get unpublished. They will not book until you reconnect and republish them.
Fix: reconnect Calendly, then republish the agent, or switch it to another booking method.
In-chat booking needs the right Calendly account
In-chat booking uses the Calendly account that owns your paid plan. If you connected a different login, in-chat booking may not work.
Fix: reconnect with the Calendly login that owns your paid plan.
Still stuck?
If Calendly is connected and reconnected and booking still fails, reach out from the chat and tell us which agent and event type.