FAQs
By Cloziq Support
By Cloziq Support
Quick answers to the questions people ask most, and how to reach us.
Frequently asked questions
What is Cloziq? Cloziq turns your Instagram DMs into a sales team that works around the clock. When someone comments, replies to a story, or messages you, an AI agent you design steps in, talks to them, qualifies them, and guides them toward booking a call or buying. See Welcome to Cloziq. What platform does it work with? Instagram. You connect an Instagram professional account, Business or Creator, and Cloziq handles your DMs and comments from there. See What kind of Instagram account you need. Do I need a website? No. Everything happens in your Instagram DMs. If you sell digital products, Cloziq even delivers them and handles the payment for you. Do I have to be online for it to work? No. Your agents run automatically, day and night. You only step in when you want to, or when an agent flags a conversation for you. Can Cloziq set it up for me? Mostly, yes. Done for You Setup on your dashboard reads your own sales pages and writes a draft offer and a draft sales agent for you in a couple of minutes. You review both and publish when you are happy; nothing goes live on its own. See Done for You Setup. How long does it take to set up? You can have your first automated conversation running in about 15 minutes: connect Instagram, create an offer, build an agent, and point an initiative at a post. See The 15-minute first launch. Is there a free trial? Yes. You start with a free trial when you choose a plan during setup, and when it ends your plan begins on the card you chose. Nothing is deleted, and you can cancel before then if you would rather not continue. See Cloziq plans explained and What happens when your trial ends. Can I connect more than one Instagram account? Yes. You can connect several accounts to one workspace and switch between them. See Connect and switch between Instagram accounts. Can I take over a conversation myself? Any time. If you reply to a prospect yourself, your agent steps back so you can handle it. Agents also flag conversations that need a human. See Stepping in: taking over from your agent. Is my Instagram login safe? Yes. You connect through Instagram's official login, so you never share your password with Cloziq, and you can disconnect any time. See How Cloziq connects to Instagram. What's the difference between an agent and an initiative? An agent is the assistant that talks to people. An initiative decides when an agent jumps in, based on a trigger like a comment or a DM. You need both: the agent to hold the conversation, and the initiative to start it. How do I get paid? Through Stripe. Connect it once, and your agents can take payments right in the DMs. See Connect Stripe to get paid for offers. I still have a question Reach out to us any time. See Getting help and contacting support. Related articles - Welcome to Cloziq - The 15-minute first launch - Done for You Setup - Getting help and contacting support
Getting help and contacting support
If you cannot find what you need in these guides, we are happy to help directly. There are a couple of ways to reach us. Chat with us in the app The fastest way is the support chat right inside Cloziq. Open Help & Support from the sidebar to start a conversation with our team. We will see your message and reply there. Email us You can also email us at support@cloziq.com. It reaches the same team. Found a bug? Report it in one click For anything that looks broken, use the Report a Bug button, which sits next to Go to Support on every Settings tab. It opens a short form and automatically attaches an annotated screenshot and a replay of your last few seconds in the app, so we can see exactly what you saw without a long back-and-forth. It is the fastest way to get a bug in front of us with all the context attached. Help us help you faster Whatever way you reach out, a few details get us to an answer quickly: - What you were trying to do. - What you expected to happen, and what happened instead. - The agent, initiative, offer, or contact involved, if it relates to one. - Anything on screen, like an error message. Before you reach out Many issues have a quick fix you can do yourself. If something is not working, the General troubleshooting checklist is a fast five-point check that solves most problems in a minute. Related articles - Frequently asked questions - General troubleshooting checklist