Before you let an agent loose on real prospects, have a practice conversation with it yourself. Testing is the fastest way to catch an awkward opening line or a question that lands wrong, and test conversations are completely free: they never count toward your plan, and test contacts never appear in your real contact list or metrics.
Run a test conversation
[SCREENSHOT: the Test Agent drawer open beside the agent builder]
- Open the Test Agent drawer. It slides in from the right beside the builder on a computer, and comes up from the bottom on a phone. You can reach it from the agent builder and from the agent card's menu.
- Click Start conversation and type messages as if you were a prospect.
- Watch how the agent greets you, asks its questions, and moves toward the goal.
- If something feels off, go back to Sales Flow or Guardrails, adjust, republish, and test again.
Testing runs against the published version of your agent. If you have unsaved edits, the drawer reminds you that you are testing the live version until you re-publish. If the agent is still a draft, publish it first; you can unpublish again right after testing.
Simulate the finish line
You cannot pay yourself through a test chat, so the drawer gives you two shortcut buttons: Payment Completed and Booking Confirmed. When the conversation reaches the point where a real prospect would check out or book, click the matching button to simulate it and watch how the agent wraps up.
When a test conversation reaches an ending, the drawer shows "This conversation ended." Click Reset to start a fresh one.
Daily limit
You get 100 test messages a day, so live conversations always come first. That is plenty for several full run-throughs. If you hit it, the drawer says "Daily message limit reached" and tells you when it resets; the quota resets at midnight UTC.
Tips
- Try to break it. Give vague answers, ask off-topic questions, raise objections, and see how the agent handles it. That is where your guardrails earn their keep.
- Test the disqualify path too, not just the happy path, so you know the agent bows out gracefully when someone is not a fit.
- Reply with several rapid short messages in a row. If you set a Reply Delay, you will see the agent gather them into one answer, exactly as it will live.