When you connect Instagram, Cloziq asks Instagram for permission to do a specific set of things on your behalf. It is worth knowing exactly what that covers, so you know what Cloziq can and cannot touch.
What Cloziq can do
Once connected, Cloziq can:
- Read and reply to your DMs. This is the core of how your agents hold conversations.
- Read and reply to comments on your posts and reels, which is what makes comment-based automations work.
- Read your account insights, the basic analytics Cloziq uses to show your results.
What Cloziq cannot do
Cloziq does not post to your feed, create stories, or change your profile. It only works with messages, comments, and the analytics tied to them.
The 24-hour messaging window
Instagram has a rule that shapes how DM automation works everywhere, not just in Cloziq: a business can keep messaging someone for 24 hours after that person's last message. If a prospect goes quiet for more than a day, the window closes, and your agent cannot send a fresh message until they reach out again.
This is an Instagram policy, not a Cloziq limit. It is the main reason replies happen quickly while a conversation is active.
Your login stays yours
Connecting Instagram does not hand over your password. The connection runs through Instagram's official login, and you can disconnect it at any time from Manage Workspace.