If a connected account drops, your agents on that account stop sending and receiving until you reconnect. Nothing is lost, and the fix is usually a minute's work.

## You will be told

Cloziq checks your connections every day rather than waiting for a real prospect's message to fail, so a dead channel gets caught the next morning at the latest.

When one drops you get an alert in the app, a push notification if you have push on, and an email titled "Your Cloziq agent has stopped. Reconnect to restart it". You do not need to be watching for this.

## Reconnect the channel

**If that was your only connected account**, Cloziq takes you straight to the connect screen when you log in. You will not be able to reach the dashboard until a channel is connected, which is deliberate: there is nothing meaningful to show without one. Read the banner at the top, then reconnect from there.

**If you have more than one account connected**, the rest of Cloziq works normally:

1. Open **Manage Workspace** from the sidebar.
2. Find the channel and click **Reconnect**.
3. Log in and approve the permissions again.

Either way, your agents, initiatives, contacts and history are untouched and pick straight back up.

See **Reconnect or disconnect a channel** for the full steps.

## Why it happens

The connect screen tells you which of these it was, in plain language, right above the reconnect button.

- **Instagram disconnected your account.** Usually right after you change your Instagram password, or when Instagram resets your login for security reasons.
- **Your connection expired.** Instagram connections need renewing periodically and this one reached its expiry date.

Neither means anything is broken on your side, and neither loses any of your data. A brief network problem or a temporary Instagram outage does not disconnect you, so if you are seeing this, it is genuinely one of the two above.

## While it's disconnected

Initiatives on that channel auto-pause and agents will not reply. Conversations already in progress simply wait. Once you reconnect, resume any paused initiatives from the Initiatives page and you are back in business.

## Still stuck?

If reconnecting does not hold, or the same account keeps dropping, reach out from the chat and tell us which account it is.

## Related articles

- [Reconnect or disconnect a channel](https://help.cloziq.com/hc/cloziq/articles/reconnect-or-disconnect-a-channel)
- [Why isn't my Instagram account connecting?](https://help.cloziq.com/hc/cloziq/articles/why-isnt-my-instagram-account-connecting)
- [My agent isn't replying to DMs](https://help.cloziq.com/hc/cloziq/articles/agent-not-replying)