If you cannot find what you need in these guides, we are happy to help directly. There are a couple of ways to reach us.

## Chat with us in the app

The fastest way is the support chat right inside Cloziq. Open **Help & Support** from the sidebar to start a conversation with our team. We will see your message and reply there.

## Email us

You can also email us at **support@cloziq.com**. It reaches the same team.

## Found a bug? Report it in one click

For anything that looks broken, use the **Report a Bug** button, which sits next to Go to Support on every Settings tab. It opens a short form and automatically attaches an annotated screenshot and a replay of your last few seconds in the app, so we can see exactly what you saw without a long back-and-forth. It is the fastest way to get a bug in front of us with all the context attached.

## Help us help you faster

Whatever way you reach out, a few details get us to an answer quickly:

- What you were trying to do.
- What you expected to happen, and what happened instead.
- The agent, initiative, offer, or contact involved, if it relates to one.
- Anything on screen, like an error message.

## Before you reach out

Many issues have a quick fix you can do yourself. If something is not working, the **General troubleshooting checklist** is a fast five-point check that solves most problems in a minute.

## Related articles

- [Frequently asked questions](https://help.cloziq.com/hc/cloziq/articles/common-questions)
- [General troubleshooting checklist](https://help.cloziq.com/hc/cloziq/articles/general-troubleshooting-checklist)